Returns & Exchange
At Ikara Alankar Jewellery, we are committed to delivering jewellery of exceptional quality and craftsmanship. However, if you are unsatisfied with your purchase, we offer a straightforward return and exchange process, subject to the following conditions:
- Items are eligible for return or exchange only if the seal and all tags are intact.
- Returns or exchanges must be requested within 3 days from the date of delivery.
- An unboxing video is mandatory for returns involving broken, damaged, or incorrect items.
- Items must be returned in their original packaging (including jewellery boxes, pouches, and certificates).
- Worn, used, or altered jewellery (including jewellery showing signs of wear such as scratches, dents, or residue) is strictly non-returnable.
A. Initiate the Return:
- Email us within 3 days of delivery at ikaraalankar@gmail.com.
- Include your order number, reason for return, and unboxing video.
B. Pickup by Delivery Partner:
- Once approved, our delivery partner will pick up the item from your address.
- No extra cost for return or exchange shipping.
- Show the sealed package being opened from start to finish.
- Clearly display the item, tags, and any damage in a single, continuous shot.
- Blurry, edited, or interrupted videos will not be accepted as proof.
- Refunds start once the returned item passes inspection.
- Instant refunds available with a unique coupon code, valid for lifetime.
- Digital payment refunds get credited to the original payment account in 6–7 working days.
- During festivals or sales, refunds may take 10–12 working days.
- COD refunds are processed via a unique coupon code with lifetime validity.
- Exchanges depend on item availability.
- If in stock, an exchange will be processed within 10 working days after the approval.
- If out of stock, a refund will be issued as per the refund policy.
- If inspection fails (missing tags, worn, or tampered), the return is declined.
- Item is held at our warehouse for 30 days for customer pickup at their cost.
- After 30 days, the item is discarded with no claims or refunds.
- Free gifts, coupons, or promotional items must be returned with the main item.
- If not returned, the return is rejected and no refund is processed.
- We handle return shipping through our delivery partner.
- Customers are not liable for loss or damage during return transit.
- If lost, a full refund or exchange is issued after verification.
- Frequent return requests may lead to declined future returns or exchanges.
For any questions or assistance, email us at ikaraheirlooms@gmail.com.